Privacy Policy

The Green Collective Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thegreencollective.co.nz

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of any Google Analytics for Display Advertising and customize
the Google Display Network ads by visiting the Google Ads Settings page:
<http://www.google.com/settings/ads>

Google also recommends installing the Google Analytics Opt-out Browser
Add-on - <https://tools.google.com/dlpage/gaoptout> \- for your web
browser. Google Analytics Opt-out Browser Add-on provides visitors with
the ability to prevent their data from being collected and used by Google
Analytics.

For more information on the privacy practices of Google, please visit the
Google Privacy &amp; Terms web page:
<http://www.google.com/intl/en/policies/privacy/>

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by
visiting this page: <https://www.facebook.com/help/164968693837950>

To opt-out from Facebook's interest-based ads follow these instructions
from Facebook: <https://www.facebook.com/help/568137493302217>

Facebook adheres to the Self-Regulatory Principles for Online Behavioral
Advertising established by the Digital Advertising Alliance. You can also
opt-out from Facebook and other participating companies through the
Digital Advertising Alliance in the USA
<http://www.aboutads.info/choices/>, the Digital Advertising Alliance of
Canada in Canada <http://youradchoices.ca/> or the European Interactive
Digital Advertising Alliance in Europe <http://www.youronlinechoices.eu/>,
or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit
Facebook's Data Policy: <https://www.facebook.com/privacy/explanation>

Pinterest

Pinterest remarketing service is provided by Pinterest Inc.

You can opt-out from Pinterest's interest-based ads by enabling the "Do
Not Track" functionality of your web browser or by following Pinterest
instructions: <http://help.pinterest.com/en/articles/personalization-and-
data>

You can learn more about the privacy practices and policies of Pinterest
by visiting their Privacy Policy page: <https://about.pinterest.com/en
/privacy-policy>]

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above like shipping your parcel. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@thegreencollective.co.nz or by mail using the details provided below:

The Green Collective
[Re: Privacy Compliance Officer]
PO Box 1333 Nelson City
Nelson NZ 7040

Thank you

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Shipping Information

We ship across NZ & to the rest of the World. Please see below for more details.

NZ SHIPPING: FREE SHIPPING OVER $95, OTHERWISE $9 residential $14 FOR RURAL.

We use Post Haste couriers as they provide an easy TRACK AND TRACE service and can deliver from us to you in 1-2 working days (allow longer for rural).

Once you have your tracking number (it is a barcode) you can use this link to see where your awesome parcel is as it zooms across New Zealand to wherever in the world you are! Click here.

The posting satchels we use made from either:

1. 100% post consumer waste, can be reused and are recyclable.

2. Compostable Bags. If packing is required we aim to use recycled and pre-loved materials where possible. So, don't be too upset if your inner packaging material has a small tear or rip! Reuse, reuse and reuse.

Our courier cannot deliver to PO Boxes, so please provide a physical address for delivery. 

Worldwide Shipping

Yes we do ship all over the world. You can select your shipping area / continent at checkout.

Returns / How Do I Cancel My order

Cancelling your order: If you wish to cancel, then please call 021 293 2709 as soon as possible. If the item hasn't been shipped then we can offer a full refund. We aim to ship on the day you ordered,  so if cancelling and it's already been shipped, you will be charged the delivery and the cost of returning the item to us.

All About SPRUCE

These 100% plant based cloths are the ORIGINAL Swedish Dishcloth from Sweden, printed with local original New Zealand art by over 30+ designers.  They have been making them in Sweden since 1949 and have an amazing state of the art sustainable factory. 

We are transparent with our information and NO ONE in the southern hemisphere yet makes this style of cloth. Other countries such as Germany and China have recently started trying to emulate the Swedish invention. Be an informed consumer. If you are not sure of the origin of any product, ask.

Durable, biodegradable, super absorbent and each cloth will replace 15 rolls of paper towels in their lifetime. 

One roll of paper towels can cost $1.30 in a combo pack x 15 rolls = $19.50

Each cloth can be washed over 200 + times. Wash in your washing machine, or top rack of your dishwasher. You can microwave your cloth (wet first and heat 1min to disinfect) or into a pot of boiling water.

Line dry - the sunlight can do wonders for the SPRUCE. Naturally antibacterial and helps maintain whiteness.

SPRUCE starting to look a little grubby? Try this; place the cloth in the bottom of your sink. Spray with an all purpose cleaner and leave for a few minutes. For very stubborn stains you can use a diluted whitening based cleaner. It will NOT affect the screenprinted print!

Rinse your SPRUCE after use and drape it over your tap or edge of the sink to prevent discolouration. The quicker a cloth dries the better for hygiene. That is why our SPRUCE are so amazing. They can dry in as little as 15mins!

The SPRUCE cloth is made of cellulose (made from pulping trees) and cotton. The pulp is made like making paper. Soaked, pulped, dried and cut. 

TREES: are certified sustainable under international management environment standard ISO 14001.

COTTON: off-cut cotton threads from manufacturing too short to be reused - shredded into thread. This binds the cloth to be strong.

INK: is certified eco friendly and water based. 

These cloths can be composted in your home compost and will break down after just 6-8 weeks. The SPRUCE can also go into recycling for corrugated cardboard.

All About HANK

HANK are handmade in India by a Fair trade, Fair labour family business. We have supported them since 2015. They make our Loot Bags and we expanded to the HANK when they grew enough to get a digital fabric printer.
They only ever work with Organic fabrics under the GOTs Standard, and use Eco Certified Inks. 

Locally we inspect, fold and pack each HANK into our recycled card paper packaging (printed 100m from our workshop). Enjoy x

Why go back to hankies?

You will note that many of the sustainable trends you see today are not new ideas. For centuries our ancestors had to make do with what they had and be more frugal. Reusing everything, caring for the possessions they did own. 

HANKies were common place until in 1924 Kleenex (who started making paper tissues to remove coldcream off your face) saw an oppourtunity to sell more, and switched to marketing tissues for your nose. Convenience and a strong marketing campaign won many people over. Convenience trumps many original longer lasting products. Think of plastic food wrap, single use bottles and coffee cups, takeaway containers, cotton buds and more.

The call back towards HANKies takes many different thought processes. Bare with me...

  1. Low Waste. Tissues + Serviettes are made from trees, and a large percentage of these trees are still not FSC Certified Forestry and made from virgin timber. Grown for years and used for just a few seconds. Tissues are over-used for many tasks from a quick clean of bench and makeup, to drippy eyes and noses from allergies or simply crying. 
  2. Low Toxicity. Have you ever tried to find the ingredients list on a packet or box of tissues? You won't. The ingredients they select are well hidden deep on the parent company websites, for example Kleenex is owned by the Kimberly-Clark Corporation. Consider a tissue box with soothing conditioners and eucalyptus, what goes in to these? The more enhancers, the more ingredients. To start with tissues are bleached and the layers adhesed together into 1-2 or 3-4 layers of ply. Petroleum based Mineral Oils, silicon based polymer dimethicone makes them feel so soft, yet can clog pores and irritate sensitive skin. Stearly Alcohol, Sodium Lauryl Sulfate, Citric Acid and the list goes on.  
  3. Sensitive Skin. The more we learn about what is in our cosmetics, cleaners, perfumes and air fresheners the more we seek out natural alternatives. Even the 'fluff' that comes out of a tissue packet when you pull one out can irritate and trigger those with allergies. Forever chemicals once absorbed are being shown to accumulate in our bodies, and when you use these items against your most delicate skin you can absorb the most. If you can't resist a HANKie for snotty days, then opt for plain tissues, without added benefits. Choose a natural balm or salve to soothe your skin. Unfortunately tissues made from recycled paper sound appealing but have had more processing and the varieties we have trialled are still rough on the skin. They can also contain recycled paper from many different sources sent to recycling centres which can include thermal backed shopping receipts (BPA), and a wide variety of printed inks. 
  4. Germs? If you are sick and blow your nose with a tissue OR a HANKie, it's what you do next that's most important. If you are out & about it's important to wash your hands before you retouch common surfaces.  Many people tuck tissues into pockets and re-use these teeny tiny squares multiple times with less surface area than a HANKie to keep snot away from your hands. BUT, if it's just allergies, tears or fixing up your make-up, then carry on!  So, both items can be placed back in your pocket but if you can wash hands in between uses you are 1:1 on hygiene.  

How do I wash my HANK?

A general wash for light use is adequate. If used for a heavy cold or first aid you could pre soak to soften before washing. A drop of detergent in a bucket of warm water for approx 30mins. Then rinse and add to your wash. Same if used as a napkin that is covered with tomato juice or red wine etc. A little sunlight does wonders for a natural sanitising touch. And a hot iron was a traditional way of sterilising. I still recall my first ironing practise was on hankies. 

Large hankies help keep blows separated, and I know which one I prefer to find in the washing machine if I didn't check pockets carefully enough!